FAQS
WHERE ARE YOU LOCATED?
Our customer service team is located in Nevada, US.
We ship from USA, Australia, Canada (Depending on product purchased)
Sometimes you may receive your order in separate parcels as they may be coming from different places.
Tracking information is available within 2-4 days (it may take a few days for the tracking code to work).
HOW CAN WE CONTACT YOU?
You can email us at:
contact@atlaswaves.com
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Processing time: 10-20 business days plus shipping times.
Shipping durations vary throughout the year but are typically....
- USA, AUS, UK, NZ: 10-20 business Days.
- Other countries: 15-42 business Days.
However, PLEASE make sure your shipping details are completely correct to ensure a faster and safer delivery! Typing in BLOCK CAPITALS helps your address label scan in easier while in transit.
DEFECTIVE PRODUCT?
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 30 days of receiving the item. If the case is deemed valid, AtlasWaves™ will cover related costs to deliver a replacement.
HOW CAN I BE FEATURED ON YOUR GALLERY PAGE?
You may either e-mail us your photo directly, or tag us on social media
facebook page : AtlasWaves